Job Description
Join Urban Connect Solutions at our exclusive Chicago hiring event! We're seeking passionate individuals to launch their careers in customer service. As a cornerstone of our community-focused team, you'll deliver exceptional support to local residents while building foundational skills for professional growth. Enjoy competitive pay, comprehensive training, and a vibrant downtown workplace culture.
Why Choose Us?
- Industry-leading onboarding program
- Clear advancement pathways
- Comprehensive health benefits
- Modern downtown Chicago location
- Supportive team environment
Responsibilities
- Handle inbound/outbound calls and digital inquiries from Chicago residents
- Resolve billing, account, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with specialists to resolve complex cases
- Contribute to process improvement initiatives
- Participate in quarterly community outreach programs
Qualifications
- High school diploma or equivalent (required)
- 0-2 years customer service experience (entry-level welcome)
- Strong communication and active listening skills
- Proficient with basic computer applications
- Ability to work flexible shifts including weekends
- Valid Illinois work authorization
- Spanish bilingualism a plus