Job Description
Join our award-winning customer support team and deliver exceptional experiences to clients across North America! Global Support Solutions Inc. is seeking empathetic and motivated individuals for immediate part-time opportunities in New Orleans. Enjoy flexible scheduling, competitive pay, and comprehensive training while representing industry-leading brands. Be part of a dynamic environment where your communication skills truly shine.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing product training and process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environments
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- Available to work evenings/weekends (20-30 hours/week)