Job Description
Join our award-winning team as a Customer Service Representative in Columbus! We're hosting an exclusive hiring event for passionate individuals who thrive in customer-centric environments. Enjoy competitive pay, comprehensive benefits, and career growth opportunities.
What We Offer:
- Hourly rate: $18-$22 + performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Free parking and commuter benefits
Hiring Event Details:
When: October 15, 2023 | 9:00 AM - 4:00 PM
Where: Innovate Solutions Inc. (456 Tech Park Drive, Columbus, OH)
Bring your resume and be ready for on-the-spot interviews!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM system with 100% accuracy
- Meet/exceed performance metrics (CSAT, resolution rate)
- Collaborate with team to improve service processes
- Stay updated on product knowledge and policies
- Identify upsell/cross-sell opportunities
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Positive attitude and team player mentality
- Must pass background check and drug screen