Job Description
Join Oakland Connect Solutions as a Local Customer Service Representative and become the heart of our community-focused team! We're seeking passionate individuals to deliver exceptional support to Oakland residents while building meaningful relationships. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your voice matters. This immediate-start opportunity offers career growth potential and the chance to make a tangible impact in your neighborhood.
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with Oakland residents regarding service inquiries
- Resolve customer issues efficiently using CRM systems and local resource databases
- Document interactions accurately and maintain detailed case records
- Collaborate with cross-functional teams to address complex community concerns
- Proactively identify opportunities to improve customer experience workflows
- Participate in ongoing training about Oakland-specific services and regulations
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience in a local service environment
- Exceptional communication skills with multicultural fluency
- Proficiency with CRM software (Salesforce or Zendesk experience a plus)
- Strong problem-solving abilities with attention to detail
- Ability to work flexible hours including weekends
- Valid California driver's license (for occasional field visits)