Job Description
Join our award-winning customer service team in Minneapolis and launch your career with immediate start opportunities! We're seeking dynamic individuals to deliver exceptional support experiences in a fast-paced, tech-enabled environment. Enjoy competitive pay, comprehensive training, and a supportive team culture focused on your growth. Full benefits package included after 60 days.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve service quality
- Adhere to compliance protocols and data security standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Typing speed 40+ WPM with 95% accuracy
- Proficient in Microsoft Office and CRM platforms
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (evenings/weekends as needed)
- Passion for helping others and problem-solving