Job Description
Join our award-winning team as a Local Customer Service Representative and launch your career without experience! This fully remote position offers flexible hours, competitive pay, and comprehensive training. We're seeking passionate individuals to deliver exceptional support to our Ohio-based clients while working from home.
As a cornerstone of our customer experience team, you'll handle inquiries, resolve issues, and build lasting relationships. We provide all necessary tools and mentorship to ensure your success. Enjoy benefits including health insurance, paid time off, and career advancement opportunities.
Why you'll love this role:
- 100% remote work environment
- Starting pay $16/hr with performance-based raises
- Free professional development certifications
- Collaborative virtual team culture
- Monthly performance bonuses
Responsibilities
- Respond to customer inquiries via phone, email, and chat within 15-minute SLA
- Resolve product/service issues using CRM tools and knowledge base
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed CSAT score targets (minimum 90%)
- Participate in weekly team training sessions
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (college degree preferred)
- No prior experience required – comprehensive training provided
- Excellent verbal/written communication skills
- Strong problem-solving abilities and empathy
- Reliable high-speed internet and quiet workspace
- Basic proficiency with Windows OS and Microsoft Office
- Ability to work independently with minimal supervision