Job Description
Join our award-winning customer service team in Raleigh and start your career immediately! We're seeking passionate individuals to deliver exceptional support to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. No experience required – we provide full training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call times, resolution rates)
- Collaborate with team members to improve service quality
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to navigate multiple software systems
- Resilience under pressure and conflict resolution aptitude
- Reliable transportation to our Raleigh facility
- Flexibility to work evenings/weekends (as needed)
- Basic computer proficiency (typing 30+ WPM)