Job Description
Join our award-winning customer experience team in the heart of New Orleans! NexaCare Solutions is seeking passionate individuals to deliver exceptional service to our diverse clientele. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and professionalism. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture that values growth and innovation. Immediate start available – apply today to launch your career in customer excellence!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Resolve billing, technical, and product issues using CRM tools and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex escalations within SLAs
- Proactively identify upsell opportunities and cross-sell value-added services
- Participate in weekly coaching sessions to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years in customer service, call center, or retail environment
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Exceptional communication skills with ability to de-escalate sensitive situations
- Type 45+ WPM with strong attention to detail in documentation
- Availability to work flexible shifts including evenings, weekends, and holidays
- Passion for problem-solving and commitment to continuous improvement