Job Description
Join our award-winning customer support team in Jacksonville! We're seeking passionate individuals to deliver exceptional service experiences across multiple channels. This immediate-start opportunity offers competitive pay, comprehensive benefits, and career growth potential in a dynamic environment.
Why Choose Us?
• Industry-leading training program
• Flexible scheduling options
• Performance-based bonuses
• Health/dental/vision benefits
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with first-contact resolution
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve escalations
- Meet/exceed quality and productivity metrics
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including weekends