Job Description
Join our award-winning customer support team and launch your remote career today! We're urgently hiring motivated individuals for our virtual call center operations based in Louisville, KY with flexible work-from-home opportunities across Ohio. Enjoy competitive pay, comprehensive benefits, and a supportive remote environment where your talent truly shines.
Why Choose Us?
• Industry-leading training and career advancement
• Paid time off and health benefits (Day 1!)
• Equipment provided for home office setup
• Collaborative virtual team culture
• No commute – work from anywhere in KY/OH
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing inquiries, technical issues, and service requests
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, CSAT)
- Collaborate with team leads on complex escalations
- Participate in ongoing training and skill development
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Excellent verbal/written communication skills
- Strong problem-solving abilities with tech aptitude
- Quiet home office with reliable internet
- Ability to work flexible shifts including evenings/weekends
- Type 35+ WPM with 95% accuracy
- Background check and drug screen required