Job Description
Join TechConnect Solutions as a full-time Customer Service Representative and become the heart of our remote team! We're seeking passionate individuals to deliver exceptional customer experiences from the comfort of your home office. This Austin-based role offers competitive compensation, comprehensive benefits, and a flexible work environment where your communication skills shine. Help us redefine remote customer support while growing your career in one of America's most vibrant tech hubs.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and troubleshoot technical issues using CRM systems
- Collaborate with cross-functional teams to escalate complex problems
- Maintain product knowledge through continuous training modules
- Meet performance metrics including resolution time and customer satisfaction scores
- Identify trends and provide feedback to improve service quality
- Support weekend/holiday shifts as part of rotating team schedules
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years in customer service or technical support role
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication skills in English
- Type 40+ WPM with strong attention to detail
- Reliable high-speed internet and quiet home office setup
- Ability to work independently with minimal supervision
- Experience with remote collaboration tools (Slack, Zoom)