Job Description
Join our dynamic team immediately as a Customer Service Representative! We're urgently hiring motivated individuals in Albuquerque to deliver exceptional customer experiences. This full-time, onsite role offers competitive pay and rapid onboarding for qualified candidates. If you thrive in fast-paced environments and excel at problem-solving, apply today to start your career with us!
Responsibilities
- Handle inbound/outbound calls and customer inquiries with professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics for call volume and resolution
- Identify upsell opportunities for additional services
- Maintain detailed knowledge of company products/policies
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient with CRM software and MS Office Suite
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Flexibility to work rotating weekends/holidays
- Bilingual (English/Spanish) candidates highly valued