Job Description
Join our dynamic team in sunny Tampa, Florida as a Customer Service Representative! We're seeking passionate individuals to deliver exceptional experiences for our valued clients. This full-time position offers immediate start for motivated professionals ready to make an impact. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Apply today and start your rewarding career journey!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Collaborate with team to improve service quality
- Meet/exceed performance metrics (call times, resolution rates)
- Identify upsell opportunities during customer interactions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Positive attitude and resilience under pressure