Job Description
Join our award-winning team as a Customer Service Representative and deliver exceptional experiences from home! We're seeking passionate professionals in San Diego, CA and Florida to support our growing client base. Enjoy competitive pay, comprehensive benefits, and the flexibility of remote work while making a real impact.
What We Offer:
- Immediate hire with same-week onboarding
- Full benefits package (health, dental, vision)
- Remote work equipment stipend
- Clear career advancement paths
- Monthly performance bonuses
Responsibilities
- Handle 50+ customer interactions daily via phone, email, and chat
- Resolve complex billing and technical issues with 95% resolution rate
- Document all interactions in CRM system with 100% accuracy
- Collaborate with specialists for escalated customer needs
- Meet/exceed KPIs for CSAT, FCR, and AHT metrics
- Participate in weekly training on product updates
- Identify process improvements to enhance customer journeys
Qualifications
- 2+ years B2B customer service experience
- Proficient in Salesforce and Zendesk platforms
- Typing speed of 45+ WPM with 98% accuracy
- Exceptional conflict resolution skills
- Ability to work independently in remote environment
- Valid internet connection (20+ Mbps) and quiet workspace
- Available to work rotating weekends and holidays