Job Description
Join our dynamic team as a Local Customer Service Representative in Memphis, TN! We're seeking passionate individuals to deliver exceptional support while enjoying competitive pay and comprehensive paid training. No experience required – we'll equip you with all skills needed to succeed. This immediate hire opportunity offers career growth potential in a supportive environment.
As a key member of our customer success team, you'll resolve inquiries, build relationships, and represent our brand with excellence. Enjoy flexible scheduling, performance bonuses, and a benefits package including health insurance and retirement plans. Apply today to start your rewarding career in customer service!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions and maintain accurate customer records
- Collaborate with support teams to escalate complex cases
- Meet performance metrics for resolution time and customer satisfaction
- Participate in continuous training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Excellent communication and problem-solving skills
- Ability to navigate multiple software systems simultaneously
- Strong typing proficiency (minimum 40 WPM)
- Previous customer service experience preferred but not required
- Must pass background check and drug screening
- Reliable transportation to our Memphis facility
- Positive attitude and commitment to teamwork