Job Description
Join our dynamic team at CustomerCare Solutions Inc. as an Entry-Level Customer Service Representative! We're hosting a hiring event on October 15th to fill multiple full-time positions in Oklahoma City. No prior experience required – we provide comprehensive training to help you succeed in supporting our valued clients. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our rapidly expanding company.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical and billing issues using our proprietary CRM system
- Document interactions accurately in customer records for quality assurance
- Collaborate with technical teams to resolve complex customer escalations
- Meet or exceed performance metrics including call resolution time and customer satisfaction scores
- Participate in ongoing training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent verbal and written communication skills
- Strong problem-solving abilities with attention to detail
- Basic computer proficiency with Windows OS
- Ability to work in a fast-paced environment with multiple priorities
- Positive attitude and willingness to learn new systems
- Reliable transportation for on-site training sessions