Job Description
Join TechSolutions Pro as a Full-Time Local Chat Support Specialist in Philadelphia! We're seeking passionate communicators to deliver exceptional customer experiences through live chat platforms. This on-site role offers immediate start opportunities for dedicated professionals who thrive in fast-paced environments. Enjoy competitive benefits, career growth, and the chance to make a real impact in our Virginia-based tech community.
Responsibilities
- Deliver real-time customer support via live chat across multiple platforms
- Resolve technical inquiries, billing questions, and product issues
- Maintain detailed documentation of customer interactions and solutions
- Collaborate with cross-functional teams to escalate complex issues
- Meet performance metrics for response time and resolution rates
- Participate in ongoing training to enhance product knowledge
- Support Virginia-based clients during extended hours when needed
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or chat support experience
- Exceptional written communication and typing skills (60+ WPM)
- Proficiency with CRM software and live chat tools
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask in a high-volume environment
- Must be legally authorized to work in the US
- Immediate availability for on-site Philadelphia position