Job Description
Join our dynamic team in Philadelphia as a Customer Service Representative! We're seeking passionate individuals to deliver exceptional service while building rewarding careers. Enjoy comprehensive paid training, competitive compensation, and growth opportunities in one of America's most vibrant cities. Our supportive environment values your voice and invests in your success.
Responsibilities
- Handle customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing issues and technical support problems
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to enhance service quality
- Meet performance metrics for resolution time and customer satisfaction
- Proactively identify opportunities to improve customer experiences
- Maintain product knowledge through continuous learning
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent communication and problem-solving skills
- Ability to navigate multiple software systems simultaneously
- Strong typing proficiency (40+ WPM)
- Positive attitude and resilience under pressure
- Philadelphia residency or willingness to relocate
- Ability to work flexible shifts including evenings/weekends