Job Description
Join our award-winning customer service team in Sacramento! We're seeking dedicated professionals to deliver exceptional experiences for our growing client base. As a key member of our support division, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment designed for growth. Immediate start available for motivated candidates ready to make an impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with first-call resolution excellence
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for CSAT and FCR
- Participate in ongoing product training and process improvements
Qualifications
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM software
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts including weekends
- High school diploma or equivalent required
- Professional demeanor with positive attitude