Job Description
Join our award-winning customer service team in Charlotte and enjoy the flexibility of daily pay! ConnectCare Solutions is seeking passionate Local Customer Service Representatives to deliver exceptional support to our growing client base. As a key member of our Charlotte-based team, you'll resolve inquiries, build customer loyalty, and thrive in a dynamic environment with same-day payment options. We provide comprehensive training, career growth opportunities, and a supportive culture where your contributions are recognized and rewarded. Apply now to start your rewarding career with daily pay!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues efficiently using CRM tools
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with cross-functional teams to resolve complex customer challenges
- Meet/exceed performance metrics (CSAT, resolution time, first contact rate)
- Participate in ongoing training to master product knowledge and service protocols
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in call center or retail environment
- Strong communication skills with ability to de-escalate sensitive situations
- Proficiency with CRM systems (Salesforce experience a plus)
- Ability to type 35+ WPM with high accuracy
- Flexible availability including evenings, weekends, and holidays
- US work authorization and reliable transportation