Job Description
Join ConnectPro Solutions' dynamic call center team in Oakland! We're seeking enthusiastic individuals with no experience to launch their careers in customer service. Our comprehensive training program ensures you'll thrive in this fast-paced environment. Enjoy competitive pay, benefits, and opportunities for growth. Perfect for recent graduates or career changers! Apply now for our hiring event.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, complaints, and billing issues efficiently
- Document interactions using CRM software accurately
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to enhance customer satisfaction
- Adhere to company policies and regulatory requirements
Qualifications
- No prior experience required – comprehensive training provided
- Strong verbal communication and active listening skills
- Ability to navigate multiple systems simultaneously
- High school diploma or equivalent required
- Positive attitude and resilience in high-pressure situations
- Basic computer literacy with typing proficiency
- Reliability and punctuality with consistent attendance