Job Description
Join our award-winning customer support team in Dallas! We're seeking passionate individuals to deliver exceptional experiences while working in a modern, tech-enabled environment. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities. Immediate start available for qualified candidates.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Collaborate with technical teams to escalate complex issues
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent verbal communication and active listening skills
- Ability to work flexible shifts including evenings/weekends
- Proficient with CRM software (Salesforce experience a plus)
- Positive attitude and problem-solving mindset