Job Description
Join ConnectCare Solutions as an Urgent Chat Support Specialist in San Antonio! We're immediately hiring empathetic professionals to deliver exceptional customer experiences through live chat channels. This full-time role offers rapid onboarding and competitive benefits. If you thrive in fast-paced environments and possess exceptional communication skills, apply today to start your career in customer support!
Responsibilities
- Respond to customer inquiries via live chat with speed and accuracy
- Troubleshoot technical issues and provide step-by-step solutions
- Maintain detailed records of interactions in CRM systems
- Collaborate with technical teams to resolve complex problems
- Meet performance metrics including response time and resolution rate
- Continuously update product knowledge through training modules
- Escalate critical issues to senior support staff
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Proven typing speed of 45+ WPM with high accuracy
- Strong written communication skills in English
- Ability to multitask in high-pressure situations
- Basic technical troubleshooting knowledge
- Flexibility to work evenings/weekends as needed
- Must be available for immediate start (within 3 days)