Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and launch your career in customer service with comprehensive paid training! We're seeking passionate individuals to serve our Georgia-based community while receiving industry-leading mentorship. Enjoy a stable full-time role with competitive benefits and opportunities for advancement in a supportive environment.
Responsibilities
- Delocate exceptional customer support via phone, email, and in-person interactions
- Resolve customer inquiries efficiently using CRM systems and knowledge bases
- Document cases accurately in our proprietary software for quality assurance
- Collaborate with cross-functional teams to escalate complex issues
- Meet monthly performance metrics including CSAT and resolution times
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or retail experience
- Proficient in typing (40+ WPM) and Microsoft Office Suite
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts including evenings/weekends
- Valid Georgia driver's license (for occasional client visits)
- US work authorization required