Job Description
Join our dynamic team at Nexus Solutions! We're hosting a dedicated hiring event in Oklahoma City for passionate Customer Service Representatives. As the voice of our brand, you'll deliver exceptional experiences while supporting our growing client base. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in a supportive environment. Don't miss this chance to launch or elevate your customer service career!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with empathy
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and efficiency
- Proactively identify opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- Ability to thrive in a fast-paced, team-oriented setting
- Flexibility to work evenings/weekends as needed