Job Description
Join our award-winning customer service team in Philadelphia! We're seeking passionate individuals to deliver exceptional experiences while receiving comprehensive paid training. Enjoy competitive pay, health benefits, and clear career advancement pathways in a dynamic work environment. Perfect for career changers or recent graduates looking to build a future in customer excellence.
Responsibilities
- Handle 50+ inbound/outbound customer interactions daily via phone, email, and chat
- Resolve inquiries using CRM tools while maintaining 95% accuracy
- Document cases and update customer profiles in Salesforce
- Collaborate with billing and technical teams for complex issues
- Meet/exceed 90% customer satisfaction targets
- Participate in weekly performance reviews and coaching sessions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Proficient in Microsoft Office and typing (40+ WPM)
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts including weekends
- Valid US work authorization
- Pass background check and drug screening