Job Description
Join our award-winning customer support team as a Remote Customer Service Representative! We're seeking passionate individuals in Jacksonville, FL and Georgia to deliver exceptional service from home. Enjoy competitive pay, flexible scheduling, and comprehensive benefits while making a real impact. No commute, no office politics—just meaningful work and growth opportunities. Apply today and transform your career!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and product issues using CRM systems like Salesforce
- Document interactions accurately in our customer database for quality assurance
- Collaborate with technical teams to escalate complex issues efficiently
- Maintain customer satisfaction scores above 95% through personalized solutions
- Participate in bi-weekly training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or hybrid environments
- Proficient in CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication and active listening skills
- Type 40+ WPM with strong attention to detail
- Reliable high-speed internet and quiet home office setup
- Authorized to work in the US (no visa sponsorship)