Job Description
Join our award-winning team as a Customer Service Representative in sunny San Jose! We're seeking passionate individuals to deliver exceptional support experiences while building rewarding careers. Enjoy comprehensive paid training, competitive benefits, and a collaborative environment where your growth matters. Help shape our future while advancing yours!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with technical teams to resolve complex issues
- Meet performance metrics for response time and resolution rate
- Identify opportunities to improve customer experiences
- Maintain product knowledge through continuous learning
- Support cross-functional projects as assigned
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience or relevant education
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including evenings/weekends
- Valid California driver's license (if field support required)
- Bilingual Spanish speakers strongly encouraged to apply