Job Description
Join our award-winning support team as a Night Shift Chat Support Specialist in Indianapolis! We're seeking empathetic tech enthusiasts to deliver exceptional customer experiences via our digital platforms. This full-time role offers immediate start, competitive pay, and career growth opportunities in a dynamic remote-friendly environment. Enjoy flexible scheduling, comprehensive benefits, and the chance to make a real impact on our clients' success.
Responsibilities
- Provide real-time text-based support via chat for diverse technical and customer inquiries
- Resolve issues efficiently using CRM tools while maintaining service quality metrics
- Collaborate with cross-functional teams to escalate complex problems
- Document interactions accurately in our knowledge management system
- Continuously improve support processes through feedback implementation
- Maintain 95% chat availability during assigned shift (11 PM - 7 AM EST)
Qualifications
- High school diploma or equivalent; associate degree preferred
- 6+ months customer service or technical support experience
- Exceptional written communication skills with professional tone
- Proficient in multitasking and typing 50+ WPM
- Familiarity with Zendesk, Salesforce, or similar CRM platforms
- Reliable high-speed internet connection and quiet home office setup
- Ability to work independently during overnight shifts with minimal supervision