Job Description
Join Miami's premier customer service team with weekly pay! Miami Customer Solutions Inc. is seeking passionate Customer Service Representatives for our upcoming hiring event. Enjoy competitive hourly wages, comprehensive benefits, and a dynamic work environment in the heart of Miami.
We're looking for energetic professionals who thrive in fast-paced settings. As a key member of our support team, you'll directly impact customer satisfaction while advancing your career in a growing company.
Event Details: October 20, 2023 | 10 AM - 3 PM | 123 Biscayne Blvd, Miami
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues with efficiency
- Document interactions accurately in CRM systems (Salesforce experience preferred)
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in continuous training programs
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service experience
- Proficient in Microsoft Office Suite and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure environments
- Spanish/English bilingual proficiency required
- Flexible schedule availability (including weekends)
- High school diploma or equivalent; associates degree preferred