Job Description
Join our award-winning team at Nexus Solutions Group as a Customer Service Representative! We're hosting a dynamic hiring event to find passionate individuals dedicated to delivering exceptional customer experiences. This is your opportunity to launch or advance your career in a supportive environment with competitive benefits and growth potential.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics including quality and productivity targets
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years customer service experience in high-volume environment
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and conflict resolution expertise
- Proficiency with CRM software (Salesforce/Zendesk experience a plus)
- Ability to thrive in fast-paced, team-oriented setting
- Flexibility to work rotating shifts including weekends