Job Description
Join Elite Support Solutions as a Customer Service Representative and launch your career in customer excellence! We're seeking passionate professionals in Georgia and Virginia to deliver exceptional support experiences. Enjoy comprehensive paid training, career advancement opportunities, and a collaborative work environment. If you thrive in fast-paced settings and love helping others, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions and maintain detailed case records
- Collaborate with team members to escalate complex issues
- Meet performance metrics for response time and resolution
- Continuously improve product knowledge through training modules
- Identify opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficient in Microsoft Office and CRM systems
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience under pressure
- U.S. work authorization required