Job Description
Join our award-winning team at Delta Communications as a Customer Service Representative in vibrant New Orleans! We're seeking passionate individuals to deliver exceptional support experiences while launching your career in telecommunications. Paid training provided! Enjoy competitive compensation, comprehensive benefits, and a supportive work environment in the heart of the Big Easy. No experience required – we'll equip you with all the tools needed to succeed. Apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for quality and productivity
- Collaborate with cross-functional teams to enhance customer experience
- Participate in ongoing training to expand product knowledge
- Identify upsell opportunities for additional services
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Proven problem-solving and conflict resolution abilities
- Customer-focused mindset with patience and empathy
- Reliable transportation to downtown New Orleans location
- Flexible availability including evenings and weekends
- Willingness to complete paid training program (4 weeks)