Job Description
Join our dynamic team at Customer Connect Solutions as an Entry-Level Call Center Representative in Louisville, KY! We're seeking motivated individuals with exceptional communication skills to deliver outstanding customer experiences. No prior experience is required – we provide comprehensive training and offer immediate start opportunities. Enjoy competitive pay, flexible scheduling, and a supportive work environment with growth potential into specialized customer service roles.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet performance metrics including call quality and resolution targets
- Collaborate with team members to ensure seamless customer service delivery
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to navigate multiple software applications simultaneously
- Basic computer proficiency with typing accuracy (30+ WPM)
- Positive attitude with problem-solving aptitude
- Availability to work flexible shifts including evenings/weekends
- U.S. work authorization and ability to pass background check