Job Description
Join our award-winning customer service team in Austin! We're seeking passionate Customer Service Representatives to deliver exceptional support experiences. Enjoy weekly paychecks, comprehensive paid training, and a supportive environment where your growth matters. Perfect for career changers or those seeking stability with advancement opportunities.
Why Work With Us?
- Weekly pay with direct deposit
- Full paid training program (no experience required)
- Comprehensive benefits package (health/dental/vision)
- Clear career advancement path
- Modern, collaborative workspace in downtown Austin
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders, returns, and account modifications
- Document interactions in CRM systems with precision
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities and present solutions
- Participate in ongoing training and team meetings
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (paid training for candidates)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and empathy
- Proficiency with CRM software (Salesforce training provided)
- Ability to work flexible shifts (including weekends)
- Must pass background check and drug screen