Job Description
Join our dynamic team at ConnectServe Solutions and launch your customer service career in New York! We're seeking motivated individuals with no prior experience to join our award-winning call center. Enjoy competitive pay, comprehensive paid training, and immediate start opportunities. As a trusted partner for Fortune 500 companies, we offer growth paths, benefits including health insurance and 401k, and a supportive work environment. Our Manhattan facility features modern amenities and flexible scheduling options. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet and exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service standards
- Adhere to company policies and compliance regulations
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- No prior experience necessary - training provided
- Excellent verbal communication skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Basic computer proficiency
- Reliable internet access for remote options
- Availability for flexible shifts including evenings/weekends