Job Description
Join our award-winning team as a Customer Service Representative and become the voice of NexGen Solutions! We're seeking passionate individuals to deliver exceptional experiences to our growing client base. This part-time position offers flexible scheduling and the opportunity to develop valuable skills in a supportive, fast-paced environment.
Our Charlotte headquarters features modern amenities, a collaborative culture, and opportunities for advancement. Enjoy competitive pay, comprehensive training, and the satisfaction of making a real difference in customers' daily lives. Open interviews happening weekly!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in our CRM system while maintaining data integrity
- Collaborate with technical teams to troubleshoot complex product issues
- Identify opportunities to upsell/renew services while building client relationships
- Meet daily performance metrics for quality and response times
- Contribute to process improvements through feedback and innovation
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Exceptional verbal/written communication and conflict resolution skills
- Proficiency with Microsoft Office and CRM platforms (Salesforce experience a plus)
- Ability to multitask while maintaining attention to detail
- Strong problem-solving aptitude and emotional intelligence
- Flexible availability including evenings and weekends (20-30 hrs/week)