Job Description
Join Our Dynamic Weekend Team!
Premier Customer Solutions is seeking energetic Call Center Representatives to deliver exceptional customer service during weekend shifts in Charlotte, NC. This immediate-start opportunity offers competitive pay and a supportive environment for growth. If you thrive in fast-paced settings and value work-life balance, this role is perfect for you!
Why Join Us?
- Flexible weekend schedule (Sat/Sun)
- Comprehensive training program
- Performance-based incentives
- Modern work facilities in Charlotte
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism
- Resolve customer inquiries using CRM systems
- Meet/exceed performance metrics (e.g., CSAT, AHT)
- Document interactions accurately in customer databases
- Collaborate with team to improve service delivery
- Adhere to compliance protocols and data security standards
- Participate in ongoing training and coaching
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service experience
- Strong typing skills (35+ WPM)
- Proficiency with Windows OS and CRM software
- Exceptional verbal communication abilities
- Ability to work flexible weekend hours (Sat/Sun)
- Basic knowledge of data privacy regulations
- Positive attitude under pressure