Job Description
Launch your career in customer service with our comprehensive paid training program! Customer Connect Solutions Inc. is seeking motivated individuals for entry-level call center positions in Albuquerque. No prior experience required – we'll provide all the tools you need to succeed. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Join us and transform your passion for helping people into a rewarding career path with growth opportunities into senior roles, team leadership, or specialized departments.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in our CRM system
- Meet performance metrics for call volume and quality standards
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance regulations
- Participate in ongoing training and development sessions
Qualifications
- No prior call center or customer service experience required
- High school diploma or equivalent (GED)
- Strong verbal communication skills in English
- Basic computer proficiency and typing ability (30+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and willingness to learn new systems
- Reliable transportation to our downtown Albuquerque location
- Pass background check and drug screening