Job Description
Join our award-winning team at CustomerFirst Solutions! We're hosting an exclusive hiring event for passionate Customer Service Representatives in Sacramento. This is your opportunity to launch a rewarding career with industry-leading benefits, growth opportunities, and a supportive culture. Bring your energy and dedication – we'll provide world-class training and tools to excel. Walk-ins welcome! Light refreshments provided.
Responsibilities
- Deliver exceptional customer support across multiple channels (phone, email, chat)
- Resolve complex inquiries and complaints with empathy and efficiency
- Maintain accurate customer records in our CRM system
- Collaborate with cross-functional teams to enhance service quality
- Meet/exceed performance metrics (CSAT, resolution rates)
- Continuously improve processes through feedback
Qualifications
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to multitask in fast-paced environments
- High school diploma or equivalent
- Positive, resilient attitude
- Available for flexible scheduling