Job Description
Join ConnectCare Solutions as a Customer Service Representative and become the voice of our growing brand! We're seeking passionate communicators to deliver exceptional support to our diverse client base. This full-time role offers immediate start and opportunities for career growth in a dynamic team environment.
What You'll Love: Competitive compensation, comprehensive benefits package, and ongoing training. Work remotely with occasional in-person team building in Chicago. We value work-life balance and offer flexible scheduling options.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with technical teams to resolve complex issues efficiently
- Meet/exceed performance metrics including response time and resolution rates
- Contribute to process improvement initiatives for customer satisfaction
Qualifications
- Minimum 1 year customer service experience in B2B/B2C environment
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital environments
- High school diploma or equivalent; associate's degree preferred
- Resilience under pressure with conflict resolution expertise
- Available for flexible shifts including weekends