Job Description
Immediate Start! Join our elite Chat Support Team in Jacksonville, FL.
We're hosting an exclusive hiring event for motivated individuals to join our award-winning customer support team. Enjoy competitive pay, flexible scheduling, and comprehensive training. This urgent opportunity includes benefits and career growth pathways. Apply now to secure your spot in our next cohort!
Responsibilities
- Deliver real-time chat support to resolve customer inquiries efficiently
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics (response time, resolution rate)
- Proactively identify process improvement opportunities
- Adhere to brand voice and compliance protocols
- Train on new products/services quarterly
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/support experience
- 60+ WPM typing speed with 98% accuracy
- Proficient in Zendesk, Intercom, or similar chat platforms
- Exceptional written communication skills
- Ability to multitask in fast-paced environments
- Basic troubleshooting knowledge for web/mobile applications
- Must attend in-person hiring event on 10/15/2023