Job Description
Join NexusConnect Solutions as a Remote Customer Service Representative and become the voice of our brand! We're hiring immediately for motivated individuals to deliver exceptional customer experiences from the comfort of your home in San Antonio. Enjoy competitive pay, comprehensive benefits, and a supportive virtual team environment. No commute, no office politics—just impactful work and growth opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and product issues using CRM tools and knowledge bases
- Document interactions accurately in Salesforce and escalate complex cases to specialists
- Meet/exceed performance metrics including CSAT scores and resolution times
- Collaborate with cross-functional teams to improve customer processes
- Participate in ongoing training to master products and service protocols
Qualifications
- 1+ years of customer service experience (remote preferred)
- Proficient in CRM platforms (Salesforce experience a plus)
- Exceptional communication and conflict resolution skills
- Reliable high-speed internet and quiet home office setup
- Ability to multitask in fast-paced digital environments
- High school diploma or equivalent (college degree a bonus)
- Flexible schedule availability including evenings/weekends