Job Description
Join our award-winning team as a Customer Service Representative in Atlanta! We're hosting an exclusive hiring event for motivated individuals who thrive in dynamic environments. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth. Event Details: October 20th, 2023 | 9:00 AM - 4:00 PM | 250 Peachtree Street, Atlanta. Walk-ins welcome!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional efficiency
- Document interactions and maintain accurate CRM records
- Collaborate with cross-functional teams to resolve complex issues
- Identify upsell opportunities and contribute to revenue goals
- Adhere to company policies and quality standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a fast-paced environment
- Strong problem-solving and conflict resolution skills
- Proficiency with CRM software (Salesforce experience a plus)
- Excellent verbal/written communication abilities
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience under pressure