Job Description
Join our award-winning customer support team in Philadelphia and launch your career with comprehensive paid training! At Nexus Solutions, we invest in our people – no experience required, just a passion for helping others. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your growth is prioritized. Our Philadelphia office is easily accessible via public transit, and we offer flexible scheduling options to support your lifestyle. Become part of a company recognized for exceptional employee satisfaction and career advancement opportunities.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using our proprietary CRM system and knowledge base
- Document interactions accurately in customer profiles for continuity of service
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed key performance metrics including CSAT and resolution times
- Identify upsell opportunities to enhance customer experience and company revenue
- Participate in ongoing training to refine product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities with attention to detail
- Proficiency with Microsoft Office and willingness to learn new software
- Ability to work flexible hours including evenings/weekends as needed
- Previous customer service experience (0-2 years acceptable)
- Positive attitude and resilience in high-pressure situations
- Valid Pennsylvania driver's license (if field visits required)