Job Description
Join our award-winning team at Coastal Support Solutions as a Customer Service Representative in Long Beach, Ohio! We're seeking passionate individuals to deliver exceptional service experiences while building rewarding careers. No prior experience required – we provide comprehensive paid training to equip you with the skills needed to thrive. Enjoy competitive pay, full benefits, and a supportive environment where your growth matters. If you're a natural problem-solver with excellent communication skills, apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and product issues using our proprietary CRM system
- Document all interactions accurately in compliance with company policies
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Meet/exceed performance metrics including call quality and resolution targets
- Proactively identify opportunities to enhance customer satisfaction
- Participate in ongoing training to maintain product knowledge expertise
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience or relevant transferable skills
- Exceptional verbal/written communication and active listening abilities
- Strong problem-solving skills with attention to detail
- Proficient in multitasking and navigating multiple software platforms
- Ability to remain calm under pressure during high-volume situations
- Valid work authorization and reliable transportation