Job Description
Join our dynamic team at Apex Solutions Group as a Customer Service Representative in Washington DC! We're urgently seeking passionate individuals to deliver exceptional customer experiences across multiple channels. This immediate-start opportunity offers competitive compensation, comprehensive benefits, and a collaborative environment focused on growth and recognition.
As a key member of our support team, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. We provide paid training, flexible scheduling options, and clear career advancement paths. If you thrive in fast-paced settings and possess exceptional communication skills, we encourage you to apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve billing, technical, and account-related issues with first-contact resolution
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT, AHT, and FCR targets
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- Minimum 1 year customer service experience in B2C or B2B environments
- Proficient in CRM software (Salesforce preferred) and Microsoft Office Suite
- Exceptional verbal/written communication and active listening skills
- Ability to multitask in high-volume, fast-paced settings
- Strong problem-solving abilities with a customer-centric mindset
- High school diploma or equivalent; associate's degree preferred
- Available for flexible scheduling including evenings/weekends as needed
- U.S. work authorization and clean background check required