Job Description
Join our award-winning customer service team in New Orleans! We're seeking passionate individuals to deliver exceptional experiences for our Fortune 500 clients. Enjoy a vibrant workplace culture, comprehensive training, and opportunities for rapid career advancement. Immediate start available for motivated professionals ready to make an impact.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics including handle time and first-contact resolution
- Identify process improvement opportunities to enhance service quality
- Train new team members on service protocols and product knowledge
- Participate in monthly performance reviews and coaching sessions
Qualifications
- Minimum 2 years customer service experience in B2B environment
- Proficiency with CRM software (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced digital environments
- High school diploma or equivalent; associate's degree preferred
- Typing speed of 45+ WPM with 98% accuracy
- Strong problem-solving abilities with empathetic approach
- Available for flexible shifts including weekends/holidays