Job Description
Join Global Solutions Inc. at our exclusive Atlanta Hiring Event for passionate Customer Service Representatives! We're seeking dynamic individuals to deliver exceptional support to our diverse client base. This role offers competitive compensation, comprehensive benefits, and growth opportunities in a collaborative environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with cross-functional teams to address complex issues
- Meet/exceed performance metrics including CSAT and first-contact resolution
- Contribute to process improvements through feedback and innovation
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in B2B or high-volume environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication and problem-solving skills
- Ability to thrive in fast-paced, metrics-driven settings