Job Description
Join CityCare Solutions as a Weekend Customer Service Representative and launch your career in Philadelphia's thriving service industry! We're seeking dedicated professionals to deliver exceptional support during high-traffic weekends. Enjoy comprehensive paid training, competitive pay, and opportunities for advancement in a supportive team environment. Perfect for students, parents, or those seeking flexible schedules without sacrificing growth potential.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with Philadelphia-area customers
- Resolve billing inquiries, service issues, and product questions efficiently
- Document interactions in CRM system with 100% accuracy
- Collaborate with local teams to escalate complex issues
- Meet/exceed weekly performance metrics (CSAT, FCR)
- Participate in weekend shift rotations including Saturdays and Sundays
Qualifications
- High school diploma or equivalent (GED)
- 6+ months customer service experience preferred
- Strong communication skills and Philadelphia market knowledge
- Ability to work independently during off-peak hours
- Proficient in Microsoft Office and CRM platforms
- Flexible availability for weekend shifts (Sat/Sun)
- Passion for helping Philadelphia residents